Question 1

I see the error "Error getting user email from external provider" and cannot link my X account.

Accepted Answer

[bold:Cause]: This error occurs if your X account does not have an email address registered, or if the email address is not verified (set to private).
[bold:Solution]: If you have an idea which account it might be linked to, please log in to that account.

Question 2

I see the error "Identity is already linked to another user" and cannot link my X account.

Accepted Answer

[bold:Cause]: The X account you are trying to link is already linked to another CandyDrops account (e.g., a different account you created in the past). One X account cannot be linked to multiple CandyDrops accounts.
[bold:Solution]: If you want to consolidate links, please log in to the account you wish to unlink from, and perform the X account linkage. Then, log back into your current account and try linking again.

Question 3

The X account I linked has been suspended. I cannot participate in campaigns.

Accepted Answer

If the X account currently linked to Candy Drops is suspended, you may not be able to use our site's features (like campaign participation) properly.
If you wish to change the linked X account, please press the unlink button and then link a new X account.

Question 4

I see the error "Bad Request Request Line is too large" and cannot link my Discord account.

Accepted Answer

[bold:Cause]: This can occur if the Cookie data stored in your web browser has become too large.
[bold:Solution]: Please try clearing your browser's Cookies. After clearing the Cookies, restart your browser and try the linking process again.

Question 5

The above Q&A does not solve my problem.

Accepted Answer

If the above Q&A does not solve your problem, our team will investigate the situation. Please contact us via the inquiry form with the following information:
-- Your registered email address for Candy Drops
-- The exact error message (full text, if possible)
-- The X or Discord Account ID (e.g., @username) you were trying to link
-- A brief description of the situation

よくある質問 (FAQ)

X (Twitter)

Discord

Other